Shipping and Returns
Holiday Return Policy
Extended Holiday Return Policy
Eligible purchases made between November 25 – December 24, 2017 that have surpassed the original 30 day return window will be eligible for return through January 8, 2018.
Shipping to the United States
When will my package ship?
Orders placed before 12:30 PM EST will ship that day. Orders placed after 12:30 PM will ship the next day.
What shipping methods do you offer?
All of our US shipments are delivered via UPS. We currently offer the following shipping speeds:
Ground Shipping (free for orders over $250, $10 for orders under $250): Typically delivered between 5-7 business days after shipping, sometimes faster for locations on the East Coast.
2-Day ($25): Delivered in 2 business days from shipping.
Overnight ($40): Delivered the next business day after shipping, by end of day.
Where do your items ship from?
All online orders ship our US warehouse in New Jersey.
Can I track my international order?
What are importation fees?
Importation fees include all landed costs (duty and taxes, brokerage charge) that are associated with shipping our products to your international location.
Are there any additional costs that will be due upon receipt of my order?
No, what you paid in checkout will be guaranteed including all transportation costs and any importation fees, such as applicable duty and tax enforced by the customs and revenue authorities in the destination country.
How are international shipping rates calculated?
All FEIT products are delivered duty paid. This means all duties and taxes are paid prior to shipping, and no further payments are required to release the goods.
What countries do you ship to?
We currently ship to the following countries:
Trinidad and Tobago
United Arab Emirates
What is your returns policy?
Undamaged goods can be returned within 30 days of delivery to redeem a full discount or replacement. The customer assumes both the return shipping cost to our warehouse and the replacement item shipping cost. If goods are received defective or incorrect, FEIT Direct will pay any shipping costs incurred. Refunds or credit will be processed within a week of receiving returned items. Please allow 2-3 days for the refund to show on your account balance.
Do you handle returns internationally?
We don’t provide international returns at this point.
When will my credit card be credited following a refund?
Once a refund is processed you will receive an email confirmation. Credit will be seen on your card in 48 - 72 hours time.
Can I return an online order to your retail stores?
Products purchased online can be returned to our NY or Sydney stores for replacement or in store credit only. Refunds on online orders will not be processed in store.
How can I make an exchange?
Online orders can be exchanged in our NY or Sydney stores. If you are not located near one of our retail locations, please send the item back for a refund and place a new order online. Since all of our items are made in limited numbers, we cannot guarantee the availability of any of our products.
How do I send an item back for a refund?
In order to send an item back for a refund, we need to issue you a Return Authorization (RA) number before shipping. All items being sent back for refund MUST be accompanied by a Return Authorization number. Please email firstname.lastname@example.org to be issued a RA number and be provided with the address of where to ship your return. Please write the RA number on the outside of the box if possible and include a copy of the RA form with the shipment. When your return has been received and processed by the Return Center, your refund will be returned to the original form of payment. Refund times may vary, but generally returns are fully processed within 3-5 business days from receipt by the return center. Please allow up to 1 billing cycle for your refund to post back to your account.
What if a product I've ordered is subsequently sold at a lower price?
FEIT can price match any product sales made from feitirect.com within 5 days of purchase. If an item has been reduced we will provide partial credit, if requested, for matching item sold up to 5 days prior to price reduction.