Cart

Shipping & Returns

 

Shipping and Returns

When will my package ship?

Orders placed before 12:30 PM EST will ship that day. Orders placed after 12:30 PM will ship the next day.

What shipping methods do you offer?

All of our US shipments are delivered via UPS. We currently offer the following shipping speeds:

Ground Shipping (free for orders over $250, $10 for orders under $250): Typically delivered between 5-7 business days after shipping, sometimes faster for locations on the East Coast.

2-Day ($25): Delivered in 2 business days from shipping.

Overnight ($40): Delivered the next business day after shipping, by end of day.


Where do your items ship from?

All online orders ship our US warehouse in New Jersey.

Can I track my international order?

Yes.

What are importation fees?

Importation fees include all landed costs (duty and taxes, brokerage charge) that are associated with shipping our products to your international location.

Are there any additional costs that will be due upon receipt of my order?

No, what you paid in checkout will be guaranteed including all transportation costs and any importation fees, such as applicable duty and tax enforced by the customs and revenue authorities in the destination country.

How are international shipping rates calculated?

All FEIT products are delivered duty paid. This means all duties and taxes are paid prior to shipping, and no further payments are required to release the goods.

What countries do you ship to?

We currently ship to the following countries:

Australia

Austria

Belgium

Bahrain

Brazil

Bulgaria

Canada

Chile

China

Colombia

Costa Rica

Croatia

Cyprus

Czech Republic

Denmark

Dominican Republic

El Salvador

Estonia

Finland

France

Germany

Greece

Guatemala

Honduras

Hong Kong

Hungary

India

Indonesia

Ireland

Italy

Jamaica

Japan

Kuwait

Latvia

Lithuania

Malta

Malaysia

Mexico

Netherlands (Holland)

New Zealand

Norway

Panama

Philippines

Poland

Portugal

Qatar

Romania

Russia

Saudi Arabia

Singapore

Slovakia

Slovenia

South Africa

South Korea

Spain

Sweden

Switzerland

Taiwan

Thailand

Trinidad and Tobago

Turkey

United Arab Emirates

United Kingdom

What is your returns policy?

Undamaged goods can be returned within 30 days of delivery date for a full refund. Please note, all returned items must be in their original condition and their original packaging. We understand trying on shoes you’ll need to feel comfortable in them. Please do so carefully. We’ve partnered up with Happy Returns to allow for a quick and easy return. Returns are subject to a $10 fee which will be deducted from the final refund. To start your return click here.

START YOUR RETURN

A small number of items discounted at 40% and above marked as FINAL SALE are not eligible for return, refund or exchange.

How can I start my US return?

To start your return simply click on the button below. Your order number will always start with #.

START YOUR RETURN

How can I track my return?

Your return tracking number is stored in your purchase history and Happy Returns. Log into your account and click on the order number in the return process. The return tracking number will be itemized beneath each item being returned. You can click on the tracking to view progress.

When will my credit card be credited following a refund?

Once a refund is processed you will receive an email confirmation. Credit will be seen on your card in 48 - 72 hours time.

What if I lost my shipping label?

Simply go back to Happy Returns by clicking here. You can print a new label. You will only be charged once for the label scanned out by the carrier.

How can I start my International Return?

International returns are subject to a $50 return fee. FEIT will happily provide the return label to track the return and the difference will be deducted from the final return. Any import duties and taxes incurred at the time of the original order and incurred at the return cannot be returned or refunded and are the responsibility of the customer. We are at the will of the international shipping regulations. 

Can I return an online order to your retail stores?

We can happily accept returns/exchanges  at our Prince St NYC store or Melbourne Australia store.

How can I make an exchange online?

Please contact our customer service

My product is Defective?

We take great pride in delivering a high quality well made product. We’re sorry your item was not up to this high quality standard. If you’ve received a defective or incorrect item, please contact us at info@feitdirect.com prior to making your return for us to escalate the issue in our system. You’ll be prompted to make the return through Happy Returns by clicking here. Any defective returns will be free of charge. 

Please note FEIT products are made by humans from all natural materials. The product is not built to be perfect.  Each has a variation and a unique imperfection that are meant to get better with age.

What if a product I've ordered is subsequently sold at a lower price?

FEIT can price match any product full priced sales made from feitirect.com within seven days of purchase. If an item has been reduced we will provide partial credit, if requested, for matching item sold up to seven days prior to price reduction.

Sale items are excluded.