Frequently Asked Questions
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Orders & Payment
Do you take credit cards?
Yes. We currently accept Visa, Mastercard, American Express, and PayPal. Alternative payment methods are available based on location, including Klarna, AliPay, and more.
How do you cancel or change an order?
Once an order is placed, we will fulfill and ship as soon as possible. Please email email@example.com or call 1-212-675-4737 immediately with any questions or concerns.
*Due to COVID-19, delays in shipment may occur.
Will I be charged tax on my order?
Taxes are charged for California, New York and New Jersey residents only.
Do you have sales?
Our items are hand-made and produced in very limited quantities, therefore, sales are not common. Please sign up for our newsletter at the bottom right hand corner of our homepage to be notified of any promotions we may have. All discounted items are final sale.
Warranty & Repairs
Do your shoes carry a warranty?
We stand behind everything we make and guarantee our products will perform as intended.
Each pair of shoes we sell is handmade by a master craftsman and from time to time may need to be repaired. Each pair of shoes will wear differently from person to person and vary from style to style. Factors such as terrain, weight, and intended use will have an effect on how quickly the product wears. Sole replacement, wear to wool interior, scratches, scuffs, water damage, and insole replacement are considered normal wear and tear and are not considered defective.
FEIT guarantees all Vibram soled shoes including the Unlined and Wool Hikers against any manufacturer defect for the life of the product. If a defect occurs as a result of normal use, FEIT will repair the issue free of charge.
FEIT guarantees all shoes from our “Hand Sewn Collection” including the Hand Sewn High, Hand Sewn Low, and Hand Sewn Slipper against any manufacturer defect for six months from the purchase date. This includes a ripped stitch and separated leather wrap. FEIT reserves the right to determine if the damage is due to construction or normal wear. If a defect occurs within one calendar year from the purchase date, FEIT will repair the issue free of charge.
If you have any repair issues that are not covered under warranty, or would like to know if your repair is covered, please contact us directly at firstname.lastname@example.org or visit one of our retail locations for more information.
Where Our Products Are Made
Where are your products made?
FEIT products are designed in the U.S. and made all over the world—primarily in the United States, Italy, China, and Japan. The origin depends on the product itself, the method of construction, and the location of the best craftspeople fit for the task.
FEIT founder Tull Price has been making footwear apparel and accessories for over 20 years. His footwear is produced globally in collaboration with factories in Italy, Portugal, Spain, England, Romania, Asia and the U.S. He is constantly searching for the best makers and the best results.
At the core of Feit footwear is an original set of lasts developed in Civitanova Marche, Italy with the help of Tull's favorite last maker: Veddicio Padrone. Soles are developed in partnership with Vibram Italy or France-based Lactae Hevea. Leathers are sourced from tanneries specializing in vegetable dyeing in the Tuscan region of Italy, and suedes are sourced from England's most prestigious dress shoe suppliers. All shoes are handsewn in southern China, where Tull has assembled and trained a small team of makers known for their strength and dexterity in the declining art of handmade shoes.
Handmade in Italy using Italian vegetable leathers.
Handmade using materials from the U.S., France and Japan.
How do I care for my FEIT products?
Vegetable tanned leather shoes and accessories should only be treated with natural products to preserve the natural aging process and breathability of the leather.
Leather: Use the large horsehair brush to remove surface dirt from shoes or accessories. Dip the small horsehair dauber brush in FEIT x Skidmore’s Leather Cream and massage into the leather using circular motions. Wipe with the FEIT polishing cloth to remove excess cream. After cleaning, insert FEIT cedar shoe trees to help maintain shoe shape while drying.
We do not recommend using the Leather Cream on white leather as the beeswax content may cause discoloration.
Suede: Use the small brush to remove surface dust and dirt, then use the suede eraser to spot clean and remove marks. Finish by brushing the suede again to revitalize and restore the texture.
What size should I wear? Should I size up or down?
FEIT shoes generally fit true to size. If you are in between sizes we suggest sizing up. Some FEIT shoes come with a 2 piece removable insole - one natural cork, one buffalo leather. The cork insole can be placed under the existing buffalo leather insole if shoes are a bit large. You can click the 'size chart' button on product pages for exact insole measurements. Please note leather will soften with wear.
Do you offer wide sizing?
Not currently. Some of our styles are made off a wider last. If you are interested in a wider fitting shoe we suggest the Stitchdown and Hiker styles.
TERMS & CONDITIONS
You hereby authorize Pitney Bowes Inc. and/or its service providers to act as your agent to retain customs brokers and/or freight forwarders for the purpose of transacting customs business with all relevant customs and revenue authorities on your behalf, including, but not limited to, arranging for the importation of each commodity ordered by you, assigning Harmonized System classification codes to each commodity, accounting for duties and taxes on your behalf, and managing any dispute with such authorities regarding customs classifications, applicable duties and/or taxes. You further authorize the customs brokers and/or freight forwarders selected by Pitney Bowes to make, endorse, sign, declare and/or swear to any customs entry, withdrawal, declaration, certificate, bill of lading and/or any other documents required by law or regulation in connection with the importation and/or transportation of the commodity that is shipped or consigned to you or your designee for shipment out of the United States and into any other country. You understand, and agree, cost quotes are best estimates and may not always reflect the actual cost to Pitney Bowes Inc. You will incur no additional charges or refunds for the difference between the quotes and the actual cost to Pitney Bowes Inc. Pitney Bowes Inc.’s services are intended for merchandise that is not being delivered for resale purposes.”