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Handmade Shoes

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop our website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

Privacy Policy

Undamaged goods can be returned within 30 days of delivery to redeem a full discount or replacement. The customer assumes both the return shipping cost to our warehouse and the replacement item shipping cost. If goods are received defective or incorrect, FEIT Direct will pay any shipping costs incurred. Refunds or credit will be processed within a week of receiving returned items. Please allow 2-3 days for the refund to show on your account balance.

We don’t provide international returns at this point.

Once a refund is processed you will receive an email confirmation. Credit will be seen on your card in 48 - 72 hours time.

Products purchased online can be returned to our NY or Sydney stores for replacement or in store credit only. Refunds on online orders will not be processed in store.

Refund Policy

For U.S

Orders placed before 12:30 PM EST will ship that day. Orders placed after 12:30 PM will ship the next day. 

Ground Shipping (free for orders over AUD 362.84 AUD 14.51 for orders under AUD 362.84): Typically delivered between 5-7 business days after shipping, sometimes faster for locations on the East Coast. 

2-Day (AUD 36.28): Delivered in 2 business days from shipping. 

Overnight (AUD 58.06): Delivered the next business day after shipping, by end of day.

For International Shipments

Importation fees include all landed costs (duty and taxes, brokerage charge) that are associated with shipping our products to your international location. What you paid in checkout will be guaranteed including all transportation costs and any importation fees, such as applicable duty and tax enforced by the customs and revenue authorities in the destination country.

Shipping Policy

Welcome to www.feitdirect.com (the "Site"), owned and operated by FEIT Industries LLC (“FEIT” or “we” or “us”). These Terms of Use (the “TOU”) apply to your view or use of the Site through any location, including but not limited to FEIT affiliated domains, where the TOU are posted (collectively, the “Sites”). By viewing or using our Site, you agree to these TOU, and those posted by us from time to time. FEIT reserves the right to amend, change or modify these TOU at any time, with or without notice to you. No modification to these TOU by any party other than FEIT shall be valid or enforceable against FEIT unless expressly agreed to by FEIT in a writing signed by an authorized FEIT representative. Your continued use of the Sites after any changes or revisions to these TOU become effective shall indicate your agreement with the terms of such revised and then-current TOU. You may be accessing our Site from a computer or mobile phone device and these TOU govern your use of the Site regardless of how you access it. This Site is operated from our offices located in New York, NY, USA. We make no representation that content of the Site is appropriate or lawful in other territories or jurisdictions. Use or access of this Site from territories or jurisdictions where the Site or any of its content is illegal, unlawful, violative of obscenity or other laws is strictly prohibited. To the fullest extent permissible by applicable law, those who choose to access this Site from other states or countries do so at their own risk and such users are solely responsible for compliance with applicable local laws

Terms of Service

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Handmade Shoes

How to Break in Handcrafted Leather Shoes Without Damage

Restoration vs. Replacement: When to Repair Your Handmade Shoes

Shoe Maintenance 101: How To Clean Leather Shoes Properly

Master Shoemaking Techniques That Define Premium Footwear

Handcrafted Shoes: Why Artisanal Quality Still Matters

Slip-On Shoes for Minimalists: Style, Comfort, and Craftsmanship

The Art of Hand-Lasting: How Skilled Makers Shape Premium Shoes

What It Takes to Make Hand-Sewn Footwear From Scratch

The Benefits of Using Untreated Leather in Handmade Shoes

Minimalist Footwear: The Rise of Clean, Timeless Design

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