Shipping and Returns

When will my package ship?

Orders placed before 12:30 PM EST will ship and process within three days. 

*Due to COVID-19, delays and shipment may occur. If you are experiencing any trouble, contact us at info@feitdirect.com 

Can I use a PO Box? 

No. Please use a commercial or residential address to guarantee your goods are shipped on time and can be tracked.  

What shipping methods do you offer?

All of our US shipments are delivered via UPS. We currently offer the following shipping speeds: 

Ground Shipping (free for orders over $250, $10 for orders under $250): Typically delivered between 5-7 business days after shipping, sometimes faster for locations on the East Coast. 

*Express shipping is not available due to COVID-19 

Where do your items ship from?

All online orders ship our US warehouse in New Jersey.

Can I track my international order?

Yes. International orders will receive a tracking email. All packages ship international with DHL Express. 

What are importation fees?

Importation fees include all landed costs (duty and taxes, brokerage charge) that are associated with shipping our products to your international location.

Are there any additional costs that will be due upon receipt of my order?

No, what you paid in checkout will be guaranteed including all transportation costs and any importation fees, such as applicable duty and tax enforced by the customs and revenue authorities in the destination country.

How are international shipping rates calculated?

All FEIT products are delivered duty paid. This means all duties and taxes are paid prior to shipping, and no further payments are required to release the goods. We work with our international shipping partner, Global-E, to ensure all shipping rates reflect the current conversion rate appropriately. 

What countries do you ship to?

We currently ship to the following countries:

Australia

Austria

Belgium

Bahrain

Brazil

Bulgaria

Canada

Chile

China

Colombia

Costa Rica

Croatia

Cyprus

Czech Republic

Denmark

Dominican Republic

El Salvador

Estonia

Finland

France

Germany

Greece

Guatemala

Honduras

Hong Kong

Hungary

India

Indonesia

Ireland

Italy

Jamaica

Japan

Kuwait

Latvia

Lithuania

Malta

Malaysia

Mexico

Netherlands (Holland)

New Zealand

Norway

Panama

Philippines

Poland

Portugal

Qatar

Romania

Saudi Arabia

Singapore

Slovakia

Slovenia

South Africa

South Korea

Spain

Sweden

Switzerland

Taiwan

Thailand

Trinidad and Tobago

Turkey

United Arab Emirates

United Kingdom

What is your returns policy?

Undamaged goods can be returned within 30 days of delivery to redeem a full discount or replacement. The customer assumes both the return shipping cost to our warehouse and the replacement item shipping cost. If goods are received defective or incorrect, FEIT will pay any shipping costs incurred. Refunds or credit will be processed within a week of receiving returned items. We strongly recommend applying tracking to your shipment. 

*Due to COVID-19, returns are experiencing a 14-20 day delay. If you have any question regarding returns, email us at info@feitdirect.com 

Do you handle returns internationally?

Yes. Please email info@feitdirect.com to receive your return label. Shipping costs will be deducted from the order total and you will be refunded the difference. 

When will my credit card be credited following a refund?

Once a refund is processed you will receive an email confirmation. Credit will be seen on your card in 48 - 72 hours time.

*Due to COVID-19, return processing is experiencing heavy delays. Email info@feitdirect.com with any questions or concerns. 

Can I return an online order to your retail stores?

Products purchased online can be returned to our retails stores for exchange or store credit only. How can I make an exchange?

Online orders can be exchanged in our retail stores. If you are not located near one of our retail locations, please send the item back for a refund and place a new order online. Since all of our items are made in limited numbers, we cannot guarantee the availability of any of our products. 

How do I send an item back for a refund?

In order to send an item back for a refund, we need to issue you a Return Authorization (RA) number before shipping. All items being sent back for refund MUST be accompanied by a Return Authorization number. Please email info@feitdirect.com to be issued a RA number and be provided with the address of where to ship your return. Please write the RA number on the outside of the box if possible and include a copy of the RA form with the shipment. When your return has been received and processed by the Return Center, your refund will be returned to the original form of payment. Refund times may vary, but generally returns are fully processed within 5-10 business days from receipt by the return center. Please allow up to one billing cycle for your refund to post back to your account.

*Due to COVID-19, return processing is experiencing heavy delays. Email info@feitdirect.com with any questions or concerns.

What if a product I've ordered is subsequently sold at a lower price?

FEIT can price match any product sales made from feitirect.com within seven days of purchase. If an item has been reduced we will provide partial credit, if requested, for matching item sold up to seven days prior to price reduction.