Returns & Refunds

Undamaged goods can be returned within 30 days of delivery to redeem a full discount or replacement. The customer assumes both the return shipping cost to our warehouse and the replacement item shipping cost. If goods are received defective or incorrect, FEIT Direct will pay any shipping costs incurred. Refunds or credit will be processed within a week of receiving returned items. Please allow 2-3 days for the refund to show on your account balance.

We don’t provide international returns at this point.

Once a refund is processed you will receive an email confirmation. Credit will be seen on your card in 48 - 72 hours time.

Products purchased online can be returned to our NY or Sydney stores for replacement or in store credit only. Refunds on online orders will not be processed in store.