Shipping & Returns

FEIT can ship practically anywhere in the world with the assistance of our freight partners. 

US Domestic Shipping Information

All domestic shipment will ship from the United States with the assistance of UPS.

We send you a tracking number by email, and customers can login to view order status and delivery tracking details.

Undamaged goods can be returned within 30 days of delivery to redeem a full discount or replacement. If goods are defective or incorrect FEIT Direct will pay any shipping costs incurred. Refunds or credit will be issued within a week of receiving returned items.  

All lowered/discounted priced items are Final Sale.

International Shipping Information

NEW at Checkout - Pitney Bowes International Service (Including Tax and Duty)

Feit has partnered with Pitney Bowes Ecommerce Solutions offering our products to over 90 countries. You can now shop our site and see your complete order total, including transportation and importation fees (estimated costs for customs, tariffs and tax) when you check out. Once you submit your order, the total is guaranteed and you will not be charged any additional fees at delivery.

Transportation Costs

International shipping is calculated based on a number of factors including the value of the product, the weight of the items purchased and the destination of the package. We calculate and display a guaranteed order including all transportation costs and any importation fees such as applicable duty and tax enforced by the customs and revenue authorities in the destination country.

FAQs

1)  What countries do you ship to?

We ship to the following countries:

Australia

Austria

Belgium

Bahrain

Brazil

Bulgaria

Canada

China

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hong Kong

Hungary

India

Indonesia

Ireland

Israel

Italy

Japan

Latvia

Lithuania

Malta

Malaysia

Mexico

Netherlands (Holland)

New Zealand

Norway

Philippines

Poland

Portugal

Qatar

Romania

Russia

Saudi Arabia

Singapore

Slovakia

Slovenia

South Africa

South Korea

Spain

Sweden

Switzerland

Taiwan

Thailand

Turkey

United Arab Emirates

United Kingdom

2)  Are there any additional costs that will be due upon receipt of my order?

No, what you paid in checkout will be guaranteed including all transportation costs and any importation fees, such as applicable duty and tax enforced by the customs and revenue authorities in the destination country.

3)  Do you handle returns internationally?

We don’t provide international returns at this point.

4)  Can I track my international order?

Yes.

5) What are importation fees?

Importation feeds include all landed costs (duty and taxes, brokerage charge) that are associated with shipping our products to your international location.

Terms and Conditions

You hereby authorize Pitney Bowes Inc. and/or its service providers to act as your agent to retain customs brokers and/or freight forwarders for the purpose of transacting customs business with all relevant customs and revenue authorities on your behalf, including, but not limited to, arranging for the importation of each commodity ordered by you, assigning Harmonized System classification codes to each commodity, accounting for duties and taxes on your behalf, and managing any dispute with such authorities regarding customs classifications, applicable duties and/or taxes. You further authorize the customs brokers and/or freight forwarders selected by Pitney Bowes to make, endorse, sign, declare and/or swear to any customs entry, withdrawal, declaration, certificate, bill of lading and/or any other documents required by law or regulation in connection with the importation and/or transportation of the commodity that is shipped or consigned to you or your designee for shipment out of the United States and into any other country.  You understand, and agree, cost quotes are best estimates and may not always reflect the actual cost to Pitney Bowes Inc.  You will incur no additional charges or refunds for the difference between the quotes and the actual cost to Pitney Bowes Inc. Pitney Bowes Inc.’s services are intended for merchandise that is not being delivered for resale purposes.”